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WinSparkle

Commercial Support

Commercial users are requested to purchase a support subscription. Subscriptions help fund ongoing maintenance and development.

For support or questions, email help@winsparkle.org

Lite

Direct maintainer support

$299

per year

  • Formal vendor relationship
  • Email support
  • Priority to your GitHub issues
  • Optional public sponsor listing
Purchase now
Best Choice

Business

Security & compliance

$499

per year

  • Everything in Lite, plus:
  • Integration assistance
  • Cyber Resiliency Act (CRA) compliance assistance
  • SBOM
  • Private vulnerability disclosure channel
Purchase now

Enterprise

Need something unusual?

Custom

but reasonable

  • Everything in Business, plus:
  • Custom development
  • LTS / backports
  • Private integration review
  • Custom support terms, SLA, procurement docs etc.
Contact us

Applicable taxes may be added at checkout.

We answer

Frequently Asked Questions

Be sure to get in touch if you have any further questions or need any help.

Why is commercial support being offered?

WinSparkle is developed and maintained as an open source project. Development, maintenance, compatibility updates, security work and user support require substantial ongoing work.

Commercial support subscriptions provide organizations with a straightforward and familiar way to support that work while establishing a direct commercial relationship with the maintainer.

A subscription provides confidence that this critical component is actively maintained, any security issues are handled swiftly and responsibly, and that there's fast support if you need it.

If you or your organization use WinSparkle in commercial software, we ask that you purchase a support subscription.

What does support cover?

Integration questions, update-flow issues, appcast and signing problems, deployment troubleshooting and priority to your reported issues.

Are commercial users required to purchase a subscription?

It is not strictly required. However, given the critical role a reliable updater plays in commercial software products, we believe it is fair to request that all commercial users purchase a support subscription.